Customer Service

*An Update from momAgenda*

On behalf of everyone at momAgenda, our hearts go out to all those impacted by COVID-19. At this point in time our main priority is the safety of our community – including staff and customers. Please find updates below.

This situation is changing rapidly and we’re taking this day-by-day. We want to provide you with a few important notes:

  • We’ll continue to ship as many orders as we can on the same day. To maintain our goal of getting the product to you as fast as possible, once an order has been placed, we cannot change/modify it within the system. 
  • Carrier shipping speed is slightly slower at this time, though not significantly.
  • Expedited delivery service is no longer guaranteed by carriers, so if you order next day air, your package is no longer guaranteed to arrive the next day.
  • Our warehouse staff are taking extra precautions when handling our products, wearing masks and gloves and standing at least 6 feet apart.

If you have any questions at all, please email customers@momagenda.com. We are working hard to respond to every inquiry and get you the most up-to-date information.

We want to thank you for your continued support. We are grateful more than ever for our community: our customers, suppliers, and the entire momAgenda team.

Finally, it is our hope that our products will help provide peace and inspiration during this time. We will continue to post on our social channels and we hope to connect with you there and share our love of organizing together.

Thank you for your loyalty,

Nina and the entire momAgenda team

***

Thank you for visiting momAgenda. Please send all customer service inquiries to customers@momagenda.com. We will make every effort to respond to all inquiries within 24 hours or by the end of the next business day. Our normal business hours are Monday-Friday, 9:00 am – 5:00 pm. Below is some general information about our company policies. You may find more answers on our Frequently Asked Questions page.

Shipping

Our delivery terms are F.O.B. from the place of shipment. This means that we guarantee that your package will be shipped from our Arkansas warehouse via the method you request. However, once your package leaves our warehouse, we are not responsible for the package.

Orders received by 11:00 AM EST Monday through Friday will be shipped the same day. Orders received after 11:00 AM EST, or on the weekend, will be shipped on the next business day. Customers will be notified of their order status and tracking number via email. Please note that deliveries are made Monday through Friday only; there are no deliveries on Saturdays.

We offer free shipping on orders over $65.*

*Please note that our free shipping offer applies to orders shipped within the continental United States.

Attention: Some items may be shipped ahead of others to ensure the fastest delivery to our customers at no extra charge. If this is the case, your shipping invoice will inform you of your order’s status.

To maintain our goal of getting the product to you as fast as possible, once an order has been placed, we cannot change/modify it within our system. 

For any questions about your order, please email us at orders@momagenda.com. 

Order Tracking
To check your order status, please check your email to get the tracking information.

Customs, duties, and taxes

momAgenda is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Returns & Exchanges

We guarantee the quality of our planners. If there is a quality or printing defect at any time during the life of the planner, we will replace it at no charge to you with a comparable planner in an available color. 
If your planner arrives damaged or with an error on our part, or has quality issues that impact its usability, please email info@momagenda.com to submit a request for a replacement.
We accept returns of full-price merchandise, in the original packaging, within 14 days of receipt, for refund or store credit. Please email info@momagenda.com for a return shipping label.
We regret we are unable to process exchanges. Please return your merchandise and then place a new order.
All sale items are final sale, unless there is a quality or printing defect.
To maintain our goal of getting the product to you as fast as possible, once an order has been placed, we cannot change/modify it within our system.

 

Our Colors
We have tried our best to accurately display the colors of our products on our site. Actual colors that you see will depend on your monitor. We cannot guarantee that your monitor’s display will accurately reflect the colors of our products.

Contact momAgenda
We love hearing from you!

If you have questions or comments, please send us an e-mail at customers@momagenda.com.